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KEYPAD ASSY, VX820 STD/ANSI Benefits Free Ground Shipping to the continental USA 14-day DOA Warranty Product professionally packed Blind Shipping on request Free local pick up available Next day delivery available upon request only continental US (surcharge) Returns Must be received back within 14 days of purchase and only for exchange unless agreed otherwise. Must be in exact condition as received or refund/exchange will not be applied. Delivery confirmation must be purchased to track package back to us. Refund applied directly to PayPal account or exchange shipped once item is received by us. Refund amount will be for sale price only. Shipping is not refundable unless item received was not as described in the listing. Returns must include all accessories that were received. Failure to follow these instructions will result in delays in processing the return Please contact us through the eBay message service and allow at least 1 business day for a response. Business Hours Monday to Friday (9:00 AM to 5:00 PM-Eastern Time) Closed on Holidays and Weekends. Feedback Policy Like many other Sellers, we adopted the Feedback policy which works well for both Our Customers and Us. Regularly we go through the feed back file and submit the feedback for those who filed feedback for us. This policy ensures that everyone receives proper recognition and makes the process easier and smoother for both parties. If you are satisfied with the transaction, Please leave positive feedback and we will be happy to reciprocate when we do our regular updates. Thank you.